Terms and Conditions

1. Orders and contract formation

By purchasing or subscribing to any part of the Service, you confirm that:

• you are at least 18 years old
• you have the legal capacity to enter into a binding contract
• you are authorised to use the payment method provided
• all information you provide is accurate, complete, and up to date

A legally binding contract is formed when we confirm your order via email or through the Service interface.

We reserve the right to refuse or cancel any order where:

• payment is not successfully authorised
• pricing or product information is incorrect or has been displayed in error
• we reasonably suspect fraud, misuse, or unauthorised activity
• you are in breach of the EULA or these Terms

Where an order is cancelled after payment has been taken, a refund will be issued in accordance with Clause 7.

2. Pricing and plan structure

All prices are displayed within the Service and will be clearly presented before you commit to purchase.

Pricing may vary depending on:

• subscription tier
• features selected
• promotional offers or discounts

Prices will indicate whether they include applicable taxes. Where taxes are not included, they will be displayed at checkout.

We may update pricing from time to time. Any changes will:

• not affect confirmed purchases; and
• apply only to future billing periods or new subscriptions

3. Payments and billing authorisation

Payments are processed through third party payment providers (such as Stripe).

By providing payment details, you:

• authorise us to charge all applicable fees
• authorise recurring billing where you subscribe
• confirm that you are entitled to use the payment method

You agree that:

• charges may be made automatically at the start of each billing period
• no additional consent is required for recurring payments once authorised

You must ensure that:

• your payment details remain valid and up to date
• sufficient funds are available

We are not responsible for delays, errors, or failures caused by payment providers.

Access to paid features of the Service is conditional upon receipt of payment.

4. Subscriptions and renewal

Where the Service is provided on a subscription basis:

• subscriptions automatically renew at the end of each billing period
• billing occurs at the start of each billing cycle

Where you subscribed on our website, you may cancel at any time through your account or by contacting us. Where you subscribed through the Apple App Store, your subscription is managed by Apple and you must cancel it in your Apple ID settings.

Unless stated otherwise:

• cancellation takes effect at the end of the current billing period
• access continues until the end of that period

You remain responsible for all charges incurred prior to cancellation.

You may upgrade or downgrade your subscription plan. Upgrades may take effect immediately with a pro rated charge where applicable, and downgrades will typically take effect at the end of the current billing period.

5. Free trials and introductory offers

We may offer free trials or discounted introductory periods.

Where a free trial is offered:

• you may be required to provide payment details in advance
• the trial will automatically convert to a paid subscription unless cancelled before the end of the trial period

We reserve the right to:

• limit eligibility for trials
• withdraw or modify trial offers at any time

6. Consumer cancellation rights (digital content)

If you are a consumer, you may have a statutory right to cancel your purchase under applicable law.

Where applicable, details of your cancellation rights will be provided at the point of purchase.

Where you request immediate access to digital content or services, you:

• expressly request that performance begins immediately; and
• acknowledge that you may lose your statutory right to cancel once performance has started

7. Refunds

Refunds will be provided where required by law.

In all other circumstances:

• refunds are not automatic
• requests will be considered on a case by case basis

When assessing refund requests, we may take into account:

• the nature of the Service
• the extent of use
• the timing of the request

Nothing in this clause affects your statutory rights.

8. Failed payments and account suspension

If a payment fails or is declined:

• we may retry the payment
• we may suspend or restrict access to paid features
• we may cancel your subscription for continued non payment

We reserve the right to charge reasonable administrative costs incurred as a result of failed or disputed payments where permitted by law.

9. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute:

• we may suspend access to the Service pending resolution
• we may treat this as a breach of these Terms where appropriate

You agree to contact us first to resolve any billing issues before initiating a chargeback.

10. Changes to the Service, pricing, and plans

We may make changes to:

• pricing
• subscription plans
• features or functionality associated with paid services

Where changes materially affect your subscription, we will provide reasonable notice.

Continued use of the Service after such changes take effect constitutes acceptance of the updated pricing or features.

11. Promotions, discounts, and codes

Promotions, discount codes, and special offers:

• are subject to additional terms where specified
• may have expiry dates or usage limits
• cannot be combined unless expressly stated

We reserve the right to withdraw or modify promotions at any time.

12. Taxes

You are responsible for any applicable taxes associated with your purchase, unless otherwise stated.

Where required by law, taxes will be calculated and displayed at checkout.

13. Suspension for billing or compliance reasons

We may suspend access to paid features where:

• payment is overdue
• billing information is inaccurate
• fraudulent or unauthorised activity is suspected
• required for legal or regulatory compliance

Access may be restored once the issue is resolved.

14. Relationship with other documents

These Terms govern commercial and payment related matters only.

Your use of the Service is governed by the EULA / Terms of Use, which includes provisions relating to use of the Service, intellectual property, limitations of liability and user obligations.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Service, changes in pricing or subscription models, or legal or regulatory requirements.

Where changes are material, we will take reasonable steps to notify you.

Continued use of the Service constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of England and Wales.

17. Contact and complaints

If you have any questions, billing queries, or complaints, please contact: support@vitaos.com

We aim to respond within a reasonable timeframe.

Vita OS Ltd, company number 16629540, 20 Wenlock Road, London, England, N1 7GU.