Last updated : 3rd July 2026
TERMS & CONDITIONS
Updated: July 2026
These Terms & Conditions govern purchases, subscriptions, billing, and payment related matters in connection with the Vita OS service (the “Service”).
These Terms should be read alongside our End User Licence Agreement (EULA) / Terms of Use, Privacy Policy, Cookie Policy, and Disclaimer.
In the event of any conflict, the EULA / Terms of Use shall take precedence unless expressly stated otherwise.
Orders and contract formation
By purchasing or subscribing to any part of the Service, you confirm that:
• you are at least 18 years old
• you have the legal capacity to enter into a binding contract
• you are authorised to use the payment method provided
• all information you provide is accurate, complete, and up to date
A legally binding contract is formed when we confirm your order via email or through the Service interface.
We reserve the right to refuse or cancel any order where:
• payment is not successfully authorised
• pricing or product information is incorrect or has been displayed in error
• we reasonably suspect fraud, misuse, or unauthorised activity
• you are in breach of the EULA or these Terms
Where an order is cancelled after payment has been taken, a refund will be issued in accordance with Clause 7.
Pricing and plan structure
All prices are displayed within the Service and will be clearly presented before you commit to purchase.
Pricing may vary depending on:
• subscription tier
• features selected
• promotional offers or discounts
Prices will indicate whether they include applicable taxes. Where taxes are not included, they will be displayed at checkout.
We may update pricing from time to time. Any changes will:
• not affect confirmed purchases; and
• apply only to future billing periods or new subscriptions
Payments and billing authorisation
Payments are processed through third party payment providers (such as Stripe).
By providing payment details, you:
• authorise us to charge all applicable fees
• authorise recurring billing where you subscribe
• confirm that you are entitled to use the payment method
You agree that:
• charges may be made automatically at the start of each billing period
• no additional consent is required for recurring payments once authorised
You must ensure that:
• your payment details remain valid and up to date
• sufficient funds are available
We are not responsible for delays, errors, or failures caused by payment providers.
Access to paid features of the Service is conditional upon receipt of payment.
Subscriptions and renewal
Where the Service is provided on a subscription basis:
• subscriptions automatically renew at the end of each billing period
• billing occurs at the start of each billing cycle
You may cancel your subscription at any time through your account or by contacting us.
Unless stated otherwise:
• cancellation takes effect at the end of the current billing period
• access continues until the end of that period
You remain responsible for all charges incurred prior to cancellation.
You may upgrade or downgrade your subscription plan. Upgrades may take effect immediately with a pro rated charge where applicable, and downgrades will typically take effect at the end of the current billing period.
Free trials and introductory offers
We may offer free trials or discounted introductory periods.
Where a free trial is offered:
• you may be required to provide payment details in advance
• the trial will automatically convert to a paid subscription unless cancelled before the end of the trial period
We reserve the right to:
• limit eligibility for trials
• withdraw or modify trial offers at any time
Consumer cancellation rights (digital content)
If you are a consumer, you may have a statutory right to cancel your purchase under applicable law.
Where applicable:
• details of your cancellation rights will be provided at the point of purchase
Where you request immediate access to digital content or services, you:
• expressly request that performance begins immediately; and
• acknowledge that you may lose your statutory right to cancel once performance has started
Refunds
Refunds will be provided where required by law.
In all other circumstances:
• refunds are not automatic
• requests will be considered on a case by case basis
When assessing refund requests, we may take into account:
• the nature of the Service
• the extent of use
• the timing of the request
Nothing in this clause affects your statutory rights.
Failed payments and account suspension
If a payment fails or is declined:
• we may retry the payment
• we may suspend or restrict access to paid features
• we may cancel your subscription for continued non payment
We reserve the right to charge reasonable administrative costs incurred as a result of failed or disputed payments where permitted by law.
Chargebacks and payment disputes
If you initiate a chargeback or payment dispute:
• we may suspend access to the Service pending resolution
• we may treat this as a breach of these Terms where appropriate
You agree to contact us first to resolve any billing issues before initiating a chargeback.
Changes to the Service, pricing, and plans
We may make changes to:
• pricing
• subscription plans
• features or functionality associated with paid services
Where changes materially affect your subscription, we will provide reasonable notice.
Continued use of the Service after such changes take effect constitutes acceptance of the updated pricing or features.
Promotions, discounts, and codes
Promotions, discount codes, and special offers:
• are subject to additional terms where specified
• may have expiry dates or usage limits
• cannot be combined unless expressly stated
We reserve the right to withdraw or modify promotions at any time.
Taxes
You are responsible for any applicable taxes associated with your purchase, unless otherwise stated.
Where required by law, taxes will be calculated and displayed at checkout.
Suspension for billing or compliance reasons
We may suspend access to paid features where:
• payment is overdue
• billing information is inaccurate
• fraudulent or unauthorised activity is suspected
• required for legal or regulatory compliance
Access may be restored once the issue is resolved.
Relationship with other documents
These Terms govern commercial and payment related matters only.
Your use of the Service is governed by the EULA / Terms of Use, which includes provisions relating to:
• use of the Service
• intellectual property
• limitations of liability
• user obligations
Changes to these Terms
We may update these Terms from time to time to reflect:
• changes to the Service
• changes in pricing or subscription models
• legal or regulatory requirements
Where changes are material, we will take reasonable steps to notify you.
Continued use of the Service constitutes acceptance of the updated Terms.
Governing law
These Terms are governed by the laws of England and Wales.
Contact and complaints
If you have any questions, billing queries, or complaints, please contact: support@vitaos.com
We aim to respond within a reasonable timeframe.
END USER LICENCE AGREEMENT (EULA)
Updated: July 2026
About the Service
Vita OS provides a digital platform offering personalised wellbeing, fitness, nutrition, and lifestyle tools, content, and recommendations (the “Service”).
The Service operates by processing information that you provide (including health, lifestyle, and preference data) to generate personalised outputs, recommendations, and insights.
The Service may include automated or AI driven features. Outputs are generated based on available data and system logic and may not take into account all relevant personal factors.
We may update, modify, suspend, or develop the Service from time to time, including adding, removing, or changing features, functionality, or content.
Eligibility
You must be at least 18 years old to use the Service.
By using the Service, you confirm that:
• you have the legal capacity to enter into this Agreement
• all information you provide is accurate and complete
• your use of the Service complies with applicable law
Licence and use of the Service
We grant you a limited, non exclusive, non transferable, revocable licence to access and use the Service for your personal, non commercial use.
This licence is subject to your compliance with this Agreement.
You must not:
• copy, reproduce, or distribute any part of the Service
• modify or create derivative works
• reverse engineer or attempt to extract source code
• use the Service to develop competing products or services
• use the Service for any unlawful or unauthorised purpose
User accounts and responsibility
Where you create an account, you are responsible for:
• maintaining the confidentiality of your login details
• all activity carried out under your account
You must ensure that all information provided by you remains accurate and up to date.
We may suspend or restrict access where:
• we reasonably believe your account has been compromised
• there is suspected misuse of the Service
• you breach this Agreement
User inputs and data accuracy
The Service relies on information you provide.
You acknowledge that:
• the accuracy and usefulness of outputs depends on the accuracy of your inputs
• incomplete, inaccurate, or misleading information may result in inappropriate or inaccurate outputs
You are responsible for ensuring that information you provide is accurate and suitable for use in the Service.
Health and wellbeing use
The Service is provided for general informational and wellbeing purposes only.
It does not provide medical, healthcare, nutritional, or professional advice, diagnosis, or treatment.
You must seek advice from a qualified professional before acting on any information provided through the Service, particularly if you:
• have a medical condition
• are taking medication
• are undertaking significant changes to diet, exercise, or lifestyle
Automated outputs and reliance
The Service may generate outputs using automated processing, including AI based systems.
You acknowledge that:
• outputs are generated automatically based on system logic and your inputs
• outputs may be incomplete, inaccurate, or not tailored to your full circumstances
• outputs may not reflect real world outcomes
You agree:
• not to rely solely on outputs
• to exercise independent judgment
• to verify outputs where appropriate
Use of outputs
Outputs provided through the Service are for your personal use only.
You must not:
• rely on outputs for professional, medical, or commercial purposes
• share outputs in a misleading or harmful way
• use outputs in a way that could cause harm to yourself or others
User content
You may provide content, data, or information (“User Content”).
You:
• retain ownership of your User Content
• grant us a non exclusive, worldwide, royalty free licence to use, process, store, analyse, and display your User Content for the purpose of operating, maintaining, improving, and developing the Service
You are responsible for ensuring that your User Content:
• is lawful
• does not infringe third party rights
We may remove or restrict access to User Content where it breaches this Agreement.
Service operation and changes
We may:
• modify, suspend, or discontinue any part of the Service
• introduce new features or remove existing features
• update the way the Service operates
We do not guarantee that the Service will be:
• uninterrupted
• error free
• available at all times
Fees, subscriptions and cancellation
Certain features of the Service may require payment or subscription.
Where applicable:
• pricing will be clearly presented before you commit
• payments will be processed via third party providers
• subscriptions may renew automatically unless cancelled
You are responsible for managing your subscription.
If you are a consumer, you may have statutory rights to cancel a purchase. Where applicable, details of cancellation, refund, and subscription management will be provided at the point of purchase or within your account.
Suspension and termination
We may suspend or terminate your access to the Service where:
• you breach this Agreement
• your use poses a risk to the Service or other users
• we are required to do so for legal or regulatory reasons
You may stop using the Service at any time.
Intellectual property
All intellectual property rights in the Service remain the property of Vita OS or its licensors.
You are granted a limited right to use the Service only as set out in this Agreement.
Third party services
The Service may include or integrate with third party services.
We are not responsible for:
• the availability of those services
• their content or functionality
• any loss arising from their use
Connected devices and wearables
The Service allows you to connect compatible wearable devices and health platforms (such as Fitbit through Google, and in future Apple Health or Garmin). Connecting a device is optional.
By connecting a device, you authorise us to receive data from the relevant platform on your behalf, as described in our Privacy Policy. You confirm that the device account you connect is your own.
You acknowledge that:
• device data is produced by third party hardware and software, and may be incomplete, delayed, or inaccurate
• we are not responsible for the availability, performance, or accuracy of any device, platform, or their data
• the Service is not a medical device and does not monitor, diagnose, or alert you to any medical condition
You may disconnect a device at any time within the Service. Device platforms may also change or withdraw their integrations, which may affect related features.
App store terms
Where you access the Service through an app downloaded from the Apple App Store or Google Play, the terms of the relevant store also apply. The store operator is not a party to this Agreement, is not responsible for the Service, and has no obligation to provide support for it. To the extent the store operator’s terms require additional provisions, those provisions apply to you where relevant.
No warranties and consumer rights
The Service is provided on an “as is” and “as available” basis.
We do not guarantee that:
• the Service will meet your requirements
• outputs will be accurate or reliable
• the Service will be uninterrupted or error free
Nothing in this Agreement affects your statutory rights as a consumer.
In particular, nothing excludes your rights under the Consumer Rights Act 2015, including rights that digital content and services must be:
• of satisfactory quality
• fit for purpose
• as described
Nothing in this Agreement excludes our obligation to provide the Service with reasonable care and skill where required by law.
Limitation of liability
To the fullest extent permitted by law:
• we are not liable for any indirect, incidental, or consequential loss
• we are not liable for losses arising from your use of or reliance on the Service or its outputs
Our total liability to you shall be limited to:
• the amount paid by you in the 12 months before the claim; or
• where no payment has been made, £100
Nothing in this Agreement excludes or limits liability for:
• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot be excluded by law
Your statutory rights as a consumer are not affected.
Indemnity
To the extent permitted by law, you agree to indemnify Vita OS against claims arising from:
• your misuse of the Service
• your breach of this Agreement
• your violation of applicable law or third party rights
Relationship with other policies
This Agreement should be read alongside our Privacy Policy, Cookie Policy, and Disclaimer.
In the event of any conflict, this Agreement shall take precedence unless stated otherwise.
Changes to this Agreement
We may update this Agreement from time to time.
Continued use of the Service constitutes acceptance of any updates.
Governing law
This Agreement is governed by the laws of England and Wales.
Contact and complaints
If you have any questions or complaints, please contact: support@vitaos.com
We will aim to respond within a reasonable timeframe.
DISCLAIMER
Updated: July 2026
The Vita OS service, including all content, features, and outputs available through the website and app (the “Service”), is provided for general information and wellbeing purposes only.
By using the Service, you acknowledge and agree to this Disclaimer.
No medical or professional advice
The Service does not provide medical, healthcare, nutritional, fitness, or other professional advice.
Any information, recommendations, or outputs provided through the Service are not intended to constitute, and must not be relied upon as, professional advice, diagnosis, or treatment.
You should always seek advice from a qualified professional before acting on any information provided through the Service, particularly if you have any medical condition, are taking medication, or have specific health concerns.
Informational use only
All content made available through the Service is provided for general informational purposes only.
While we aim to ensure that the information provided is helpful and up to date, we do not represent or warrant that any content is accurate, complete, reliable, or suitable for your specific circumstances.
Automated and personalised outputs
The Service may use automated processing, including algorithmic or AI based systems, to generate personalised recommendations, insights, and outputs based on the information you provide.
These outputs:
• are generated automatically
• are based solely on the data you input
• may not take into account all relevant factors affecting your individual circumstances
Accordingly, such outputs may be incomplete, inaccurate, or inappropriate, and should not be relied upon without independent assessment.
Personal responsibility
You are solely responsible for how you interpret and use the Service and any decisions you make based on it.
You should consider your own health, fitness level, experience, and personal circumstances before following any recommendations provided through the Service.
Health and fitness risk
Participation in fitness, exercise, nutrition, or wellbeing activities carries inherent risks.
Use of the Service may involve physical activity or lifestyle changes which could result in injury, adverse health effects, or other harm, particularly if undertaken without appropriate professional guidance.
You should consult a qualified professional before beginning any new exercise, nutrition, or wellness programme.
No guarantee of results
We do not guarantee any specific outcomes or results from using the Service.
Any results you experience will depend on a range of individual factors, including your personal circumstances, consistency, and adherence to any recommendations.
Third party content and links
The Service may include links to third party websites, products, or services.
We do not control and are not responsible for the content, accuracy, or practices of any third parties, and inclusion of such links does not constitute endorsement.
Connected devices and health data
The Service allows you to connect wearable devices and health platforms (such as Fitbit through Google, and in future Apple Health or Garmin). Data received from connected devices is generated by third party hardware and software, and may be incomplete, delayed, or inaccurate.
Device data shown in the Service is provided for general wellbeing insight only. The Service is not a medical device. It does not monitor your health, does not diagnose any condition, and will not detect or alert you to any medical problem, including problems relating to heart rate or sleep.
You must not rely on the Service or on connected device data to detect, manage, or treat any medical condition. If you feel unwell or believe you may have a medical emergency, seek immediate medical help.
Service availability and content accuracy
The Service is provided on an “as is” and “as available” basis.
We do not guarantee that:
• the Service will be uninterrupted or error free
• content will be free from inaccuracies or omissions
• defects will be corrected
We reserve the right to modify, suspend, or withdraw the Service (or any part of it) at any time without notice.
Limitation of liability
To the fullest extent permitted by law, Vita OS shall not be liable for any loss, injury, damage, or harm arising from or in connection with:
• your use of, or inability to use, the Service
• reliance on any content or outputs provided through the Service
• any actions taken (or not taken) based on the Service
Nothing in this Disclaimer excludes or limits liability where it cannot be excluded under applicable law.
No warranties
To the fullest extent permitted by law, the Service and all content are provided without any warranties, representations, or guarantees, whether express or implied.
Changes to this Disclaimer
We may update this Disclaimer from time to time to reflect changes to the Service or applicable law.
The latest version will always be made available through the Service, and your continued use constitutes acceptance of any updates.
Contact us
If you have any questions about this Disclaimer, please contact: support@vitaos.com
COOKIE POLICY
Updated: July 2026
This Cookie Policy explains how Vita OS Ltd (“we”, “our”, or “us”) uses cookies and similar technologies when you access or use our website and app (the “Service”).
It also explains what these technologies are, why we use them, and your rights to control our use of them.
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow websites to recognise your device and store certain information about your preferences or past actions.
We may also use similar technologies such as pixels, tags, scripts, and local storage, which operate in a comparable way to cookies.
Why we use cookies
We use cookies and similar technologies for the following purposes:
• Service operation: to enable core functionality, security, and accessibility
• Performance and analytics: to understand how users interact with the Service and improve performance
• Functionality: to remember your preferences and enhance your experience
• Marketing and advertising: to deliver relevant advertising and measure the effectiveness of campaigns
Types of cookies we use
3.1 Strictly necessary cookies
These cookies are essential for the operation of the Service and cannot be switched off. They enable core functionality such as:
• authentication and account access
• security and fraud prevention
• network management and stability
Without these cookies, the Service may not function properly.
3.2 Performance and analytics cookies
These cookies collect information about how users interact with the Service, such as pages visited, time spent, and errors encountered.
We use this information to improve the functionality and performance of the Service.
We may use third party analytics providers such as Google Analytics.
3.3 Functional cookies
These cookies allow the Service to remember choices you make, such as language preferences, login details, or other settings, to provide a more personalised experience.
3.4 Marketing and advertising cookies
These cookies track your browsing behaviour to:
• deliver more relevant advertisements
• measure the effectiveness of marketing campaigns
• build audiences for targeted advertising
These cookies may be set by us or by third party providers such as Meta, Google, TikTok, or similar platforms.
Third party cookies
Some cookies used on the Service are placed by third party providers that perform services on our behalf, including analytics and advertising partners.
These third parties may collect information about your online activity over time and across different websites.
We do not control these cookies. For more information, please refer to the privacy policies of those third parties.
Lawful basis and consent
Under UK law, we may store strictly necessary cookies on your device without consent.
All other cookies (including analytics and marketing cookies) are used only with your consent.
We use a cookie consent mechanism to:
• obtain your consent before placing non essential cookies
• allow you to accept or reject different categories of cookies
• enable you to change your preferences at any time
Managing your cookie preferences
You can manage your cookie preferences in several ways:
• through our cookie consent tool available on the Service
• by adjusting your browser settings to block or delete cookies
• by using third party opt out tools (for example, Google Analytics opt out)
Please note that disabling certain cookies may affect the functionality of the Service.
Cookie duration
Cookies may be:
• Session cookies, which are deleted when you close your browser
• Persistent cookies, which remain on your device for a set period or until deleted
The duration of each cookie depends on its purpose and configuration.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the Service or applicable law.
The latest version will always be available through the Service, and where appropriate, we will notify you of material changes.
Contact us
If you have any questions about this Cookie Policy, please contact: support@vitaos.com
RETURN AND REFUND POLICY
Updated: July 2026
Return and Refund Policy
At Vita OS, we are committed to providing a reliable and high quality service. This policy explains how refunds are handled in relation to the Services.
General approach to refunds
Due to the nature of the Services, fees paid for access to and use of the Services are generally non refundable, except where required by applicable law or where we determine otherwise at our discretion.
The Services are provided on a subscription and/or usage basis, and fees reflect access to and availability of the Services during the relevant period.
Use of the Services
We do not provide refunds for:
• Services that have already been accessed or used;
• partially used subscription periods; or
• usage based charges that have been incurred.
Where a subscription is cancelled, access to the Services will continue until the end of the current billing period. No refund will be provided for any unused portion of that period.
Cancellations
You may cancel your subscription at any time. Unless otherwise agreed, cancellations take effect at the end of the current billing period.
Where cancellation occurs before any Services have been accessed, we may, at our discretion, provide a refund.
Issues with the Services
If you experience any issues with the Services or believe they have not been provided in accordance with the applicable terms, please contact us promptly so we can investigate.
Where a material issue is identified, we may, at our discretion:
• correct or re perform the affected part of the Services; or
• provide a proportionate refund or service credit in respect of the affected portion.
Any service credits will be applied in accordance with any applicable service level agreement.
Termination
If we terminate the Services without cause, we may provide a pro rata refund of any prepaid fees for the period following termination.
No refund will be provided where termination arises as a result of a breach of the applicable terms.
Consumer rights
Nothing in this policy is intended to limit or exclude any rights that cannot be limited or excluded under applicable law.
If you are a consumer, you may have a statutory right to cancel within 14 days of entering into the contract. Where you begin using the Services during this period, you acknowledge that your right to cancel may be affected and that you may be required to pay for any Services provided up to the date of cancellation.
Changes to this policy
We may update this policy from time to time to reflect changes to our Services or legal requirements. Any updates will be posted on this page, and continued use of the Services will constitute acceptance of the updated policy.
Contact us
If you have any questions about this policy or wish to raise a concern, please contact us at: support@vitaos.com